Experience
Gaggle.Net Inc.
Remote
Implementation Specialist
Oct. 2022 – Present
Manages the lifecycle of product implementation and tracking.
Facilitates technical setup for customer's services and assists other teams with technical responsibilities.
Educates customers on products and services and identifies any potential gaps in services.
Hosts informational sessions for all relevant stakeholders.
Supports intracompany coordination to complete customer onboarding.
Follows customers through the engagement process to pass off into retention.
Safety Representative
Aug. 2021 – Oct. 2022
Provides risk assessment for schools to identify and prevent bullying, school violence, self-harm, suicide, IPV, and child abuse
Communicates information to emergency contacts throughout the US, NZ, and AU and contacts local police as required
Reports to NCMEC (National Center for Missing & Exploited Children) as needed
Utilizes Salesforce, Slack, 8x8, and Tableau for communication, reporting, and data metrics
Internal audit accuracy of >98% and false positive rate <1%
State of Delaware: Justice of the Peace Court
Sussex County, DE
Judicial Case Processor
Oct. 2016 – July 2021
Researched legal case files, records, and databases to ensure completeness, accuracy, and compliance and to resolve any discrepancies
Trained new employees, new procedures, and new technology
Provided information on court procedures and event status to judges, attorneys, litigants, and the public
Coordinated dockets of 100+ cases per day
Administered oaths and prepared and issues a variety of court and legal documents
Office 365 Early Adopter
Operational Initiatives
Started a Virtual Shared Scheduling Calendar, which was implemented in at least four other locations
Coordinated procedure development of transition from fax to email, which was implemented in at least two other locations
Created Training Guides for multiple applications that were used at multiple locations
Created Directory with internal source codes for state-wide use
Consulted for policy input for the development of the Delaware JP Remote Court
Consulted regularly for the review of civil decision documents by Judicial Staff, though not on Civil Staff
University of Delaware: Residence Life
Newark, DE
Building Manager
Sept. 2012 – Sept. 2014
Trained new employees and managed administrative tasks
Provided customer service, managed package distribution, room and equipment rentals
Coordinated room change procedure, core changes, and fob exchanges
Facilitated check-in/out for college dorm of 300+ students
City Camp
Philadelphia, PA
Site Director
June - July 2014
Piloted new program in a high-risk urban area for 30+ elementary school children
Supervised and managed six camp staff and up to 50 volunteers
Taught staff programming and counseling skills
Ensured that camp staff, campers, and volunteers knew and followed procedures
Managed program supplies, facilities, and equipment
International Mission Board
West Africa
Full-Time Volunteer
May - July 2012
Treated and conducted intake on medical clinic patients
Identified needs and developed relationships among Hausa women
Cultural and language immersion into Hausa village